1. Personal data we collect

We collect personal data you provide directly, data generated through use of our website and account, and data received from authorised sources connected with an enquiry, order or service relationship. Depending on the interaction, this may include your name, business name, email address, telephone or WhatsApp number, billing and delivery address, account credentials, order history, communications, payment status, tax information, support records, technical request details and files or content you choose to submit.

We may automatically collect limited technical data including IP address, browser type, device and operating-system information, pages viewed, referring URL, access times, cookie identifiers, session information and diagnostic logs. Do not include highly sensitive credentials, private keys, payment-card data or unrelated personal data in technical design files.

2. Purposes for which we use personal data

• To create and administer accounts, respond to enquiries and provide website functionality.
• To prepare quotes, process orders, take payment, coordinate fulfilment, provide delivery updates and support customers.
• To protect services, prevent fraud, investigate misuse, maintain security and comply with legal, tax, accounting and record-keeping obligations.
• To communicate about an enquiry, order, account, policy update, security issue or service matter.
• Where permitted and subject to applicable consent requirements, to send relevant business communications; you may opt out at any time.
• To analyse and improve website performance, customer experience, service quality and internal operations using appropriately limited information.

We process personal data only for legitimate, specific purposes and in accordance with applicable law. Where consent is required, we will seek it or provide an appropriate mechanism before relying on it. You may withdraw consent, subject to lawful grounds for continued processing.

3. Sharing, service providers and transfers

We do not sell personal data. We may share information only as reasonably necessary with payment processors, website and hosting providers, professional advisers, delivery partners, technical service providers, fulfilment and quality partners, insurers, regulators, law-enforcement authorities or other parties where required or permitted by law. Recipients are selected and instructed to use information only for the relevant purpose, subject to appropriate contractual, legal or security controls.

Some service providers may process data in jurisdictions other than your location. Where this occurs, TekRabbits will take reasonable steps to ensure that the transfer and subsequent handling are consistent with applicable legal requirements and this Policy.

4. Cookies and similar technologies

We may use cookies and similar technologies to keep a session secure, remember preferences, enable essential website and commerce functions, understand site usage and improve performance. You can control many cookies through browser settings. Blocking essential cookies may affect sign-in, checkout or other features. Where required, we will provide a consent mechanism for non-essential technologies.

5. Retention and security

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including account management, fulfilment, support, dispute resolution, fraud prevention, legal compliance, tax and accounting records, and the establishment, exercise or defence of legal claims. Retention periods vary according to data type, transaction and legal requirement.

We use reasonable administrative, technical and organisational safeguards designed to protect personal data from unauthorised access, loss, misuse, alteration or disclosure. No system or transmission is completely secure; use unique passwords, keep credentials confidential and notify us promptly of a suspected account compromise.

6. Your rights and choices

Subject to applicable law and verification of identity, you may request access to, correction of, completion of, deletion of or information about personal data we hold about you; withdraw consent where processing relies on consent; opt out of marketing communications; or raise a concern about our handling of personal data. We may retain certain information where required or permitted by law, to complete a transaction, protect security or resolve a dispute.

We will respond within the period required by applicable law or, where no period applies, within a reasonable time. If we cannot fulfil a request, we will explain the lawful basis for that outcome where appropriate.

7. Children, third-party links and changes

Our services are not directed to children. Do not provide a child’s personal data without the appropriate authority and consent required by law. Third-party sites or services linked from our website are governed by their own privacy notices. We may update this Policy to reflect changes in our practices, services or legal obligations; the updated version will carry a revised effective date.