1. Made-to-order services and return eligibility

PCB-service items are not stock consumer goods. They are created or coordinated for the specific files, specifications, quantity and instructions accepted for an order. Returns for change of mind, a later design revision, incorrect customer selection, surplus quantity, project cancellation, failed customer testing unrelated to a verified manufacturing non-conformance, or customer-supplied design or component issues are ordinarily not accepted after processing has begun.

Nothing in this Policy removes a remedy that mandatory law provides. If a delivered item materially fails to conform to the confirmed order through a verified manufacturing or assembly non-conformance, TekRabbits will investigate and provide an appropriate remedy in accordance with this Policy and applicable law.

2. Cancellation and change requests

Contact support@tekrabbits.com immediately with the order number and requested action. A request is not effective until TekRabbits confirms it in writing. We will assess the current order stage, technical work performed and commitments already incurred.

Where a cancellation is accepted before material work or non-recoverable commitments begin, TekRabbits may issue a refund less any non-recoverable payment-processing, technical-review or other disclosed charges permitted by law. After made-to-order work, procurement or fulfilment coordination has commenced, a cancellation may be unavailable or may result in a partial refund reflecting unrecoverable costs. We will explain the outcome and any approved refund amount in writing.

3. Reporting a suspected non-conformance

Please inspect the shipment promptly and submit a claim within seven calendar days of delivery where practicable. Prompt reporting helps preserve packaging, production evidence and carrier documentation. A later report will not by itself remove a statutory right, but may affect our ability to investigate the specific condition.

• Use the customer account or email support@tekrabbits.com with the order number, affected line item, quantity and a clear description.
• Provide reasonable evidence such as photographs, test observations, identification markings, packaging condition and the relevant specification.
• Do not alter, repair, rework, resell or dispose of affected items before giving TekRabbits a reasonable opportunity to review them, unless immediate action is necessary for safety or required by law.
• Do not return an item without written return instructions. Unauthorised returns may be refused or returned to sender.

4. What is not ordinarily a covered service non-conformance

Subject to mandatory law, a claim is not ordinarily covered where the issue arises from customer-supplied files, design error, incomplete or inaccurate data, incorrect specification selected by the customer, approved change, customer-selected or supplied component, firmware, mechanical fit, installation, storage, misuse, unauthorised modification, electrical overstress, unvalidated end use, normal industry tolerance or damage after confirmed delivery.

A functional failure in a completed product is not by itself proof of a manufacturing or assembly non-conformance. TekRabbits may request diagnostic information or a representative sample to distinguish a service issue from a design, component, firmware, integration or use issue.

5. Investigation and remedies

After receiving a complete claim, TekRabbits will acknowledge it, review available evidence and may request further information, a representative sample or safe return of affected goods. Where a covered non-conformance is confirmed, the remedy may include rework, replacement, credit, refund of the affected line item or another remedy required by law.

The remedy is limited to the affected item or order line unless law requires otherwise. Any refund is returned through the original payment method where practical, subject to the payment provider’s processing time. We do not reimburse third-party design, testing, field-service, recall, installation, removal, consequential or indirect costs except where required by law or expressly agreed in writing.

6. Damaged shipments and contact

If a package appears damaged, photograph the unopened package and visible condition, retain packaging and notify us promptly. If possible, note visible damage with the delivery partner. For questions about a pending claim, contact support@tekrabbits.com or +91-9382579841.