1. Delivery coverage and address accuracy

PCB-service orders are delivered to the domestic address confirmed at checkout, subject to delivery coverage, local restrictions, payment confirmation and availability of an appropriate delivery service. The customer must provide a complete, accurate and deliverable address, active telephone number and any access information reasonably needed for delivery.

Before dispatch, an address correction may be possible if confirmed by TekRabbits. After dispatch, changes, rerouting, holding or redelivery may be subject to the delivery partner’s rules, additional charges or delay. TekRabbits is not responsible for delay, loss or additional cost caused by inaccurate, incomplete or inaccessible address information, refusal of delivery or customer unavailability, subject to rights that law does not permit us to exclude.

2. Processing, dispatch and estimated times

A paid PCB-service order remains Processing while TekRabbits completes internal technical, commercial, quality and fulfilment coordination. Processing time and delivery dates depend on order specification, file completeness, technical review, quantity, component availability, quality checks, destination and carrier conditions.

Any date or timeframe shown before or after checkout is an estimate, not a guaranteed delivery commitment, unless TekRabbits expressly confirms a written guaranteed date. Events beyond reasonable control, including carrier disruption, severe weather, governmental action, labour disruption or network interruption, may affect estimated timeframes.

3. Shipment confirmation, tracking and receipt

When TekRabbits dispatches the order, the customer account will show Shipped and, where available, carrier and tracking information. Tracking events are provided by the delivery partner and may not update immediately. A carrier scan, delivery confirmation or other delivery evidence may be used to investigate a delivery query.

Please ensure that an authorised person can receive the package. If a signature, OTP, identification or other receipt step is required by the delivery partner, the customer is responsible for completing it. Inspect outer packaging promptly at delivery and retain it if there is visible damage or a discrepancy.

4. Delivery attempts, failed delivery and storage

If delivery cannot be completed because of customer unavailability, refusal, address error or access restriction, the delivery partner may attempt redelivery, hold the package, return it or apply a fee under its process. TekRabbits may pass on reasonable re-delivery, return or storage costs where permitted by law and disclosed before collection. We will make reasonable efforts to contact the customer using the details provided where practical.

5. Delay, loss, damage or discrepancy

If tracking appears stalled, the package is damaged, an item is missing or there is a delivery discrepancy, notify support@tekrabbits.com promptly with the order number, photographs where relevant and tracking details. Retain the package, packing material and item in received condition until we provide instructions, unless immediate action is required for safety.

TekRabbits will review the concern and, where appropriate, work with the delivery partner and customer to investigate. Claims are assessed under the Refund and Returns Policy and applicable law. Prompt reporting assists investigation and does not remove a consumer right that cannot lawfully be limited.

6. Charges, taxes and updates

Where delivery is included in the quoted customer total, it is included on the basis stated at checkout. If a delivery-related change is requested after checkout or a charge arises because of customer-provided information or instruction, TekRabbits will seek confirmation where reasonably practicable before collecting an additional amount. Applicable invoice and tax information is handled as part of the order record.